Okay, I know this is ridiculous.
Writing an email should be easy: “Dear Whomever, I have this to say to you, and I’m saying it, and there I said it. Sincerely, Me.” But still it seems like there’s more to it than that. Just like there’s more to cinnamon toast than cinnamon and toast (and sugar and butter).
When I was a kid, my friend Michelle and I decided to make a cookbook. I wanted to include a recipe for cinnamon toast. Michelle thought that was a stupid idea, because everyone knows how to make cinnamon toast. So here I go again, overanalyzing a simple thing, but please bear with me because I really want to tell you how I
make cinnamon toast write emails. I mean, I want to tell you how not to write emails. Next time I’ll tell you how to write emails.
But first, please allow me another digression. Let’s just mention that this ever-deepening dependence on technology is probably not helping the whole hey-why-don’t-we-go-
Seriously, talking is so much more fun than emailing. You get to connect with people. You get to have a conversation. You get to think out loud. You get to hash stuff out in about a minute that it would take days or weeks and emails and emails and emails to work out. You get to make friends.
The thing is, it’s just so much easier to judge or misunderstand text on a screen than a real person, because a computer can’t convey—it just lacks—so much of what real contact is. I’d also like to further digress and point out how funny it is that I’m sitting here (typing into my laptop) advocating the telephone as a throwback to a time when people knew how to be real people. In the early half of last century, some—composer Gian Carlo Menotti, for example—looked at the telephone as a method for not connecting with the people in front of us.
Digressions aside, I’ve gathered for you here examples of two types of bad communication. I’m limiting myself here to “outreachy,” or initial contact emails, which is important for all those preachy, annoying, gotta-make-a-
How not to write an email: The False Chum.
Outbox: This letter is characterized by an over-ebullience that quickly morphs into a blunt request. It concludes with a cursory mention of something, like hey-we-should-hang-out-soon that you feel pretty sure has no grounding in anyone’s actual plans for the weekend. It feels like lying, or just poor writing. It feels like someone tried to stroke your ego, badly.
Inbox: Say you feel magnanimous as well as annoyed, so you craft a goldmine of a reply. This person will totally make a million dollars and sell a hundred thousand records all because of your benevolence. You feel as though you have done good in the world, but you don’t know if that good was ever manifested into greatness…because this person never responds to your message.
Moral: Don’t be fake, man, it’s unattractive.
People like being needed. People like being told, effectively, that they’re good at what they do when they’re asked about their area of expertise. It’s a way of widening our circles of friends and colleagues (which is such an important part of being self-employed). Of carving a space for ourselves in our communities. But people can smell lies like they smell a rat. Seriously, rats are noticeably odoriferous, even though they’re unexpectedly cute and cuddly.
How not to write an email: The All-Work-No-Play.
Outbox: This is basically the opposite of the False Chum, where the writer acknowledges you as the recipient in absolutely no way, and gets straight to the point, wherein you’re supposed to do stuff for them.
Inbox: You don’t respond.
Moral: All-Work-No-Play makes a recipient hit the delete key without much guilt. I don’t know about everyone else, but I’m totally here to make friends. I’m in this, hopefully, to build actual relationships with people, and maybe I’ve been too dismissive and harsh and judgy or just plain-old old-fashioned, but a relationship can’t start if you skipped the hello.
Ah, what can I say? I’m a stickler for at least SOME social rules, as much as I’d like to think of myself as a rebel in other ways.
There’s a balance to be reached. Be friendly. Acknowledge a person’s (for lack of a less new-agey term) “personhood.” Be yourself. Be honest. Be forthcoming. Try to make up for email’s handicaps in nearly every little way humans communicate.
And hey, we’re not talking about how to write an email yet. This is how not to write an email: Don’t lie. Don’t be a jerk.
More importantly, let’s get back to this delicious sugary down-home Midwestern snack.